Privacy Policy

Overview & Scope of Policy

This Policy explains how Flight Travel Help, as an independent travel organization and customer concierge company, collects, uses, and protects the personal information that you, your employer, or third-party travel organizers provide to us when accessing our website or engaging with our booking services.

As an intermediary control system for your travel arrangements, we respect your privacy and are dedicated to adhering strictly to the privacy standards set forth in this document. We prioritize safeguarding all personally identifiable information (PII) entrusted to us.

Information We Collect

To facilitate airline bookings, ticket changes, cancellations, and support, we may collect the following categories of information:

• Personal Identifiers: Full legal name, date of birth, gender, and contact details (phone number and email address).
• Traveler Details: Passport information, frequent flyer numbers, TSA PreCheck / Known Traveler Numbers, and specific seating or meal preferences.
• Payment & Transaction Data: Billing contact information and transaction logs processed securely through PCI-DSS compliant channels.
• Technical & Usage Data: IP address, browser type, device identifiers, and website navigation patterns collected automatically during your visit.

How We Use Your Information

We utilize your personal data exclusively for lawful travel operations and service fulfillment:

• Issuing, reissuing, modifying, or canceling flight reservations with partner airlines.
• Communicating critical itinerary updates, schedule changes, gate alerts, and booking receipts.
• Providing 24/7 customer concierge and travel assistance via phone and digital channels.
• Detecting, preventing, and mitigating fraudulent transactions or unauthorized access.
• Fulfilling legal obligation requirements and accounting standards.

Data Retention & Prompt Deletion

Flight Travel Help operates a strict minimal retention model:

We prioritize your privacy by storing essential traveler information (name, contact number, email) only for the active lifecycle of your ticket issuance. Once the ticket transaction and necessary verification are complete, sensitive information is promptly purged or anonymized in accordance with regulatory guidelines.

Information Sharing & Third-Party Vendors

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information is shared only under the following strictly defined conditions:

• Airlines & Travel Partners: Necessary details are transmitted to partner airlines and Global Distribution Systems (GDS) to issue your tickets.
• Service Providers: Secure payment gateways, fraud prevention tools, and communication API providers operating under contractual confidentiality.
• Legal Compliance: When required by government authorities, TSA regulations, court orders, or applicable aviation safety laws.

Security Safeguards

We employ enterprise-grade administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. All web traffic is encrypted via 256-bit Secure Socket Layer (SSL/TLS) encryption.

Cookies & Tracking Technologies

Our platform utilizes essential cookies to maintain your session state, remember user inputs, and analyze anonymous site traffic metrics to optimize performance. You can manage or disable cookie preferences directly in your browser settings.

Your Privacy Rights & Choices

Depending on your jurisdiction, you possess specific rights regarding your personal information:

• Access & Portability: The right to request copies of personal data stored about you.
• Correction & Rectification: The right to update inaccurate or incomplete traveler profiles.
• Deletion / Erasure: The right to request permanent deletion of your stored records subject to legal retention obligations.
• Opt-Out: The right to opt out of promotional communications at any time.

Data Processing Contract & Compliance

Please review our Data Processing Terms if you require additional contractual details. The customer recognizes and agrees to be bound by the provisions of the Data Processing Contract by engaging our services or completing a flight reservation through this platform.